Healthcare Security

Hospitals and other healthcare facilities are by nature open environments. They are also complex operations posing challenging security situations. To address these unique and often conflicting security demands, Criterion developed a separate corporate identity, Criterion Healthcare Security, Inc. Criterion Healthcare Security is among the leaders in the healthcare security industry for the following reasons

  • Our people—we employ a diligent screening process, followed by comprehensive pre-and in-service training. Our compensation and benefits are, on average, among the best in the industry;
  • A proprietary security platform, HealthSecure™, developed specifically for the needs of healthcare systems. We understand hospital operations from safeguarding patient valuables and parking lots to managing aggressive patients.
  • Complementing HealthSecure™, HealthProtec™, Criterion’s healthcare violence management program, was developed to address the serious and unique security needs posed by ED and behavioral health units—the two most dangerous hospital departments for staff;
  • Our commitment to train and certify all security staff in aggressive behavior de-escalation techniques;
  • Our “Best Practices”, healthcare security program, which is based on IAHSs guidelines that Criterion uses as the foundation for all security operations and staff training curricula;
  • Our extensive background in conducting hospital security risk assessments—over 30 to date;
  • Our commitment to providing cost effective security solutions. From 2012 through year end 2013, Criterion saved one client $2.5 million in workers’ compensation claims;
  • We employ a state-of-the art communications system—a web-based portal that uses mobile tools for invoicing, scheduling, incident reporting, personnel requests, and more; and
  • Criterion carries the highest liability insurance coverage in the industry.

Healthcare Security Staffing
Criterion Healthcare provides security staffing in three areas: general hospital security; Emergency Department (ED) security; and Behavioral Health Unit (BHU) security.

Criterion Hospital Security Staffing Approach

  • Security policies tailored to the hospital’s specific protection needs;
  • Assignment of staff based on vulnerability and security requirements;
  • Security operations unique to each hospital’s individual security requirements;
  • Staff training directed at understanding the sensitive needs of patients, visitors and staff;
  • Staff that are IAHSS certified;
  • All Staff are FEMA, HIPAA and NIMS trained;
  • Post orders for all shifts, posts and assignments;
  • Criterion staff who are familiar with hospital regulations and directives;
  • Ongoing monitoring by on-site Criterion management personnel;
  • Staff IDs that are easily recognized and specific to each hospital discipline;
  • Staff who are trained in Criterion Security best practices; and
  • Ongoing and regular evaluation of security effectiveness and client satisfaction.