Long-Term Health Care Security

While Long Term Care (LTC) facilities do not present the same types of security requirements as hospitals, they do pose unique security challenges. As a result, LTCs warrant the involvement of a professional security organization that both understands and is able to address each of these requirements. Criterion Healthcare Security has identified the following as integral concerns to be addressed in our clients’ long-term care security programs:

  • Unique security requirements: LTC residents are more likely to be harmed than their hospital counterparts either from their own actions, e.g., elopement, from their own aggressive behaviors or from outsiders taking advantage of their generally weakened condition. In addition, LTC residents require extra comfort and care.
  • Resident and family relations: LTC residents stay for extended periods. As a result, their interaction and communication with security staff may assume more significance. Security staff must be sensitive to this distinction.
  • Elopement and wandering residents: Criterion’s approach is three-fold emphasizing sound policy and procedures designed to eliminate elopements; training directed specifically at elopement prevention and response; and use of systems such as Roam Alert™ to monitor resident movement and alert when there is an unauthorized movement.
  • Interview and investigation: Criterion LTC staff employs our ISS 24/7 system to prepare and distribute reports that document each incident including the outcome. The system is HIPAA approved and protects the confidentiality and privacy rights of residents. Reports may be shared with clients in real-time.
  • Resident and family aggression: All LTC security staff are trained and certified by Crisis Prevention Institute (CPI) or Mitigation Dynamics’ Safe Training and Responsible Restraints (S.T.A.R.R.) Control System depending upon the preferences of the healthcare systems. Both of these programs teach de -escalation and specialized restraint techniques that are to be used with combative residents.
  • Emergency response: LTC security personnel are trained in both the prevention of fires and responding to major emergencies that may warrant evacuation of the facility.
  • Resident care units: LTC security personnel are thoroughly oriented to resident care categories, the specific medical and care differences, and the most appropriate security approach for each, e.g., security needs for dementia residents concentrates more on prevention of elopement whereas training for residents with behavioral health issues concentrates on security’s response to aggressive behaviors.

Long-Term Care Facility Staffing Approach

  • Policies tailored to Long-Term Care facilities security needs. (e.g., elopement prevention, aggressive resident management, etc.)
  • Staff assignments based on vulnerability and security requirements.
  • Security operations unique to LTC facility’s individual security requirements.
  • Staff training directed at understanding the sensitive needs of residents, visitors and healthcare staff.
  • Personnel that are IAHSS certified.
  • Personnel who are FEMA, HIPAA, OSHA and NIMS trained.
  • Post orders for all shifts, posts and assignments.
  • Staff familiar with LTC facility clinical care regulations and directives.
  • Ongoing audits and monitoring by Criterion management.
  • Quarterly evaluation of security effectiveness and client satisfaction.